On Monday, the Chinese smartphone manufacturer OnePlus introduced an extended warranty programme namely, On-Guard for the coming sets of OnePlus 2 and OnePlus X for users in collaboration with Simplesurance and B2X in Europe and India respectively. It shall provide the new OnePlus customers an added coverage from liquid damage, breakage, accidental damage and destruction. The company cleared the fact that the extended warranty programme is not available for customers who are currently using the OnePlus One or OnePlus 2. The corporation says things are working out with esteemed insurance partners of the US and Canada too.
European customers have to head to OnePlus.net website and buy the ‘On-Guard by Simplesurance’ service during the online purchasing of the OnePlus smartphone. Users may go for any of the two given packages: €39.99 for 12 months and €64.99 for 24 months. They can also contact Simplesurance within 15 days of purchase of handset to buy the On-Guard warranty programme if they overlooked buying it during checkout by mistake. They can register their statement and claim the coverage by following the steps outlined on the Simplesurance website. B2X Protect for the OnePlus 2 in India. While the B2X Service costs Rs. 999, the B2X Protect service costs Rs. 1,299. The same service will be offered for the OnePlus X once the smartphone becomes available to purchase in India.
Keeping in mind the best user experience and improving customer quality service, OnePlus said “We believe these ventures will help to create a more positive user experience for our fans. We’re not offering this to make money – in fact, it’s quite the opposite. This is an investment we are making to focus on improving our customer support until it is closer to perfect.”